Shipments and returns
Your package shipment
Many items can be dispatched within 2 business days after receipt of payment.
We reduce waste by custom printing many of our products and do not carry large inventories. Items that are printed on demand (as indicated in the product listing) will go into production the business day following the receipt of an order and will be shipped in 7-10 days. 5 or more print on demand items may take 10-20 days to be shipped. Please add the expected shipping time to the production time to estimate approximate delivery dates. Every effort will be made to ensure quality and timeliness for all orders.
Shipping Carriers: Canada Post and United Parcel Service
We will provide you with a link to track your package online when shipping with expedited or express service.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. Additional import, duty and tax fees may be charged on items shipped out of Canada. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes and packages are well-sized and your items are well-protected.
We endeavour to send you products you love. In the event that an issue arises, we will try our best to achieve satisfaction. Items are not generally returnable due to sizing issues. Since all garments are printed and made-to-order, we cannot replace/remake a garment that was not ordered in the correct size. Please choose the correct size by referring to our measurement charts.
In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted with 10 days of the ship date for Canadian and US orders or within 15 days for international orders or we may not be able to help resolve the issue.
If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8hrs of the order being placed or by the following business day if the order was placed over the weekend.
In an effort to reduce the impact of returned products, Andraga Design reserves the right to donate or recycle any returned or undelivered items as deemed appropriate in its sole discretion.
When contacting us with an issue, please be sure to include photos for our reference.
All returns are handled on a case by case basis. In most cases, Andraga Design does not cover the shipping cost of a returned item. Returns must be received within 30 days.